• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-29-2017 08:01 AM

HP Recommended

UC Software Version: 4.0.8.1972

BootROM Software Version: 5.0.8.0935

I have 2 Soundstation IP 7000 connected through a multi-interface module to act as a single phone. Everything worded fine except that it could not send pins (DTMF Signal) to conferencing numbers that require pins.

I was able to solve this by following the directions from this forum [FAQ] Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

 

The problem is, after the DTMF config files was uploaded, the speaker volume has decreased significantly. The volume is set at max but the sound is not what it was like before.  What do I need to change to increase the volume?

 

2 REPLIES 2

‎08-29-2017 08:29 AM

HP Recommended

One other information regarding this issue. The volume for the dial tone is loud (working properly).  The volume drops when the call connects.

Was this reply helpful? Yes No

‎08-29-2017 08:53 AM

HP Recommended

Hello Sang-MRSS,

welcome to the Polycom Community.

The currently used software version is no longer supported. Please test this using UC Software 4.0.11 or later

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.