Soundstation IP6000 Digimap.

[Anonymous]

Hello,

I'm hoping someone here might be able to help as I'm pulling my hair out. 

We have a single Polycom IP6000 SIP device. If we dial before hitting the handset button it calls fine. If the users hits the handset button (to get a dial tone) and then dial the digits the call 99% of the time fails.

I believe the digimap could be the issue? We are UK based.

Currently it is 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

It needs to be able to deal with

3 digit ext's, begininng 5,6 or 8

999 calls for emergency

9 for an outside line then 0xxxxxxxxxx (UK mobiles and landlines)

9 for an outside line then 00 for int dial and then country code (1 US, 351 portugal, 48 poland) etc etc

Any help would be greatly appreciated.

[SteffenBaierUK]

Hello SiBr,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services