Stop Polycom phone from Auto-Provisioning

[Anonymous]

Hey guys,

Is there a manual setting within the Polycom User interface to stop the phone from auto-provisioning with my providers server?.

I know that with most Cisco devices there is an "auto-provisioning"  check box.

Please help.

Thanks,

J.J. Herrera

[SteffenBaierUK]

Hello J.J. Herrera,

welcome to the Polycom Community.

Would you not simply remove the provisioning server details?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hello @SteffenBaierUK,

I probably didn't explain myselft right. Once I provision my device is there any way to stop my service provider from deleting any third party changes I make to my polycom?.

For example:

 If provision my Polycom device to my VoIP provider and then configure the below settings:

http://support.callinize.com/support/solutions/articles/3000004788-callinize-polycom-phone-configura...

My "Telephony events notifications" settings will get erase by my service provider over-night. This means that my Service provider is somehow communicating with my device over-night and reprovisioning it.

Hopefully this makes sense.

Thanks for your help.

JJ

[SteffenBaierUK]

Hello JJ,

usually I would expect the phone to honour the settings made via the web interface with a higher priority that the ones using a configuration file.

Not knowing how your provider provisions the phone and may using the incorrect naming structure it may be easier to get the provider to raise a support ticket with us so we can look at this in detail.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services