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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Periodically we are expiriencing time problem on our polycom phones(430 and 601). Her is the settings in our sip.cfg file:

 

<SNTP tcpIpApp.sntp.resyncPeriod="86400" tcpIpApp.sntp.address="time.nist.gov" tcpIpApp.sntp.address.overrideDHCP="1" tcpIpApp.sntp.gmtOffset="-18000" tcpIpApp.sntp.gmtOffset.overrideDHCP="1" tcpIpApp.sntp.daylightSavings.enable="1" tcpIpApp.sntp.daylightSavings.fixedDayEnable="0" tcpIpApp.sntp.daylightSavings.start.month="3" tcpIpApp.sntp.daylightSavings.start.date="8" tcpIpApp.sntp.daylightSavings.start.time="2" tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0" tcpIpApp.sntp.daylightSavings.stop.month="11" tcpIpApp.sntp.daylightSavings.stop.date="1" tcpIpApp.sntp.daylightSavings.stop.time="2" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0"/>

 

The only thing i change from time to time is a time server to pool.ntp.org. 

 

What can be the problem? Maybe the phone is not syncing with this time servers, or this is some kind of error in my config?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Nikita,

 

  • the SPIP430 is capable of running SIP 3.2.6 or newer
  • the SPIP601 is capable of running SIP 3.1.8 

 

This sounds more like a network issue but I advise to upgrade to the latest SIP & BootROM Version and then work with your Polycom reseller if you have any more issues.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Sorry for bothering you, but you are not answering on my question for 3 weeks. Can I get any update please.

HP Recommended

@nikita wrote:

Sorry for bothering you, but you are not answering on my question for 3 weeks. Can I get any update please.


Hello nikita,

 

usually someone only answers if they have an answer or a reply and therefore is no need to post on an unanswered question.

 

Please be aware that the community is not a support forum.

 

If you need support please raise this via your Polycom Reseller so they can open a ticket with Polycom support.

 

Your error description is not very detailed in what kind of issue you are having and you did not post any information regarding the current software version either.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Software 2.2.2

 

Issue: time is wrong and flashing periodically. 

HP Recommended

Hello Nikita,

 

  • the SPIP430 is capable of running SIP 3.2.6 or newer
  • the SPIP601 is capable of running SIP 3.1.8 

 

This sounds more like a network issue but I advise to upgrade to the latest SIP & BootROM Version and then work with your Polycom reseller if you have any more issues.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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