05-31-2017 03:46 AM
I have just received the Trio 8800. I want to configure the phone using the web management interface on Macro Sierra (10.12.5) After completing the IP address in my Firebox browser (version 53.0.3 64-bit) , The standard Web Polycom connection interface is displayed. I entered the standard administrator password. Then I received the following error message
The page is there. "
If I use safari (version 10.1.1), the interface works well.
Could you explain these different behaviors?
Do you have a solution to this problem? Thank you in advance.
Solved! Go to Solution.
05-31-2017 03:49 AM
welcome to the Polycom Community.
It is always useful to include the currently usedUC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Did the browser that fails possibly autocomplete the login address with a index.html at the end ?
Can you try with just the IP?
We are not aware of any issues logging in so you may need to open a ticket.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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