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‎05-24-2017 04:51 PM

HP Recommended

Hello Team,

 

I have Polycom IP 5000 which I am trying to register on CUCM version 11.5.1.

 

I configured everything in Polycom based on the below document however, Device is still showing "none none" in communication manager.

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

 

- After configuration when I wasn't able to see any progress I collected the packet captures from Switch.

- Found no communication between IP 5000 and CUCM server.

- Checked the logs and found certificate errors though my cluster is not in Secure mode.

 

Logs are pasted below. I would appreciate if you can help me finding the issue.

 

000009.470|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS12 (G.729), Version=6.1.3.0019 11-Jul-12 16:58
000009.470|ssps |*|03|Application, comp. 1: P/N=3150-11580-613.
000009.470|pps  |*|03|Initial log entry. Current logging level 4
000009.470|sip  |*|03|Initial log entry. Current logging level 4
000009.472|ptt  |*|03|Initial log entry. Current logging level 4
000009.684|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000009.702|sshc |*|03|Initial log entry. Current logging level 4
000009.704|cmp  |*|03|Initial log entry. Current logging level 4
000009.706|wmgr |*|03|Initial log entry. Current logging level 4
000009.710|slog |*|03|Initial log entry. Current logging level 3
000009.906|app1 |*|03|Initial log entry. Current logging level 4
000009.912|app1 |4|03|StatusBar is disabled
000009.914|app1 |4|03|mb.main.home parameter is empty
000009.920|mb   |*|03|Initial log entry. Current logging level 4
000010.734|ldap |*|03|Initial log entry. Current logging level 4
000010.734|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000011.132|efk  |*|03|Initial log entry. Current logging level 4
000011.250|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000011.446|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000011.666|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000023.192|sys  |*|03|0x95896460 (tDhcpcStateTask): arp_check: No reply, addr not used
000059.232|cfg  |*|03|RT|   Phone IP address is 10.8.69.207.
000059.232|cfg  |*|03|RT|   Subnet mask is 255.255.248.0.
000059.232|cfg  |*|03|RT|   Gateway address is 10.8.64.1.
000059.232|cfg  |*|03|RT|   DNS server is 10.9.9.12.
000059.232|cfg  |*|03|RT|   DNS alternate server is 10.9.9.11.
000059.232|cfg  |*|03|RT|   DNS domain is wcbradley.net.
000059.232|cfg  |*|03|RT|   Time server is 10.8.64.1.
000059.234|dns  |*|03|DNS resolver servers are '10.9.9.12' '10.9.9.11'
000059.234|dns  |*|03|DNS resolver search domain is 'wcbradley.net'
000059.236|cfg  |*|03|RT|Primary IP changed to 10.8.69.207 subnet mask 255.255.248.0
000059.236|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000059.238|cfg  |*|03|RT|   Phone IP address is 10.8.69.207.
000059.238|cfg  |*|03|RT|   Subnet mask is 255.255.248.0.
000059.238|cfg  |*|03|RT|   Gateway address is 10.8.64.1.
000059.238|cfg  |*|03|RT|   DNS server is 10.9.9.12.
000059.238|cfg  |*|03|RT|   DNS alternate server is 10.9.9.11.
000059.238|cfg  |*|03|RT|   DNS domain is wcbradley.net.
000059.238|cfg  |*|03|RT|   Time server is 10.8.64.1.
000059.304|so   |*|03|Network initialized. Starting network tasks.
000059.304|log  |*|03|Install file upload callback for 'so'

000059.330|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 59.330 sec.
000059.334|app1 |*|03|Ctx [0] Registered [false]
000059.872|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000059.874|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000100.268|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000100.270|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000100.650|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000101.046|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000101.050|cfg  |4|03|Prov|Download of master configuration file failed
000101.050|cfg  |4|03|Prov|Trying to boot from existing configuration
000101.058|cfg  |*|03|Prov|Finished updating configuration
000101.456|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000101.850|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000101.852|cfg  |4|03|Prov|Download of master configuration file failed
000101.852|cfg  |4|03|Prov|Trying to boot from existing configuration
000101.882|cfg  |*|03|Prov|Finished updating configuration
000102.272|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000102.272|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
000102.740|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000102.740|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
000103.134|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
000103.136|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
001433.082|sip  |*|03|SipUserRemove 0
001433.224|app1 |*|03|Ctx [0] Registered [false]
001437.706|sip  |*|03|User removed
001443.778|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
001443.780|cfg  |4|03|Prov|Uploading phoneWeb.cfg failed
001545.958|sip  |*|03|SipUserRemove 0
001545.970|app1 |*|03|Ctx [0] Registered [false]
001550.706|sip  |*|03|User removed
001556.524|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
001556.528|cfg  |4|03|Prov|Uploading phoneWeb.cfg failed
2 REPLIES 2

‎05-25-2017 12:31 AM

HP Recommended

Hello Vikram Singh,

welcome to the Polycom Community.

 

Without seeing your configuration why are in the dark.


The community's VoIP FAQ now contains this post here:

May 25, 2017 Question: Can I create a backup of my current configuration?

Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-25-2017 12:49 PM

HP Recommended

Thanks for the reply.

 

I have asked the onsite engineer to do the same and will update the post.

 

Thanks

Vikram

Was this reply helpful? Yes No
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