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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-24-2017 08:07 AM

HP Recommended

Hi Support,

 

We have several Polycom D60s here that we pair up with VVX 400's that work great. I have a customer that believes he can register this phone without pairing up the D60 to a VVX phone. You are unable to register a D60 alone correct?

 

I just wanted to double check.

 

Thank you,

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2017 09:05 AM

HP Recommended

Hello conmbo2,

welcome to the Polycom Community.

The D60 always needs a compatible VVX phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎04-24-2017 09:05 AM

HP Recommended

Hello conmbo2,

welcome to the Polycom Community.

The D60 always needs a compatible VVX phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-24-2017 12:00 PM

HP Recommended

Is the D60 a "plug & play" peripheral or does the platform or service provider (in this case Verizon) have to be compatible as well?

Was this reply helpful? Yes No

‎08-24-2017 12:08 PM

HP Recommended
Hello Gary

As long as you have admin access to the Web Interface you should be fine. I suggest you double check with Verizon first.

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-24-2017 02:31 PM

HP Recommended

There response to me was "because adding the D60 would require access to the advanced features of the VVX300 it cant be used because the advanced features are locked and we dont have access to them".

Does this explanation make sense to you?

Was this reply helpful? Yes No

‎08-24-2017 07:05 PM

HP Recommended

Hello Gary,

without access to the Admin Level of the phone you cannot pair the unit.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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