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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi Steffen,

 

Thanks for the reply.

 

I understand the REFER and the INVITE part but can't quite get why it is sending a REFER to callpark@ourdomain

 

If you watch this 

https://www.youtube.com/watch?v=FYdf51zKdKM

 

I can get the button but when I press the button it doesn't dial out to *68 instead it just goes to Dialpad screen and display a CallPark Softkey up the top. I believe there must be some config for the device to know that it should dial *68 when the CallPark key is pressed.

 

Regards

Brijesh

HP Recommended

Hi Brijesh

 

I was wondering if you managed to solve the issue you were facing in your original post?

I am also facing the issue where the park softkey does not seem to insert the required *68 to park the call.

 

Looking at my efk.cfg config file, the action seem specified correctly.

 

Thanks

 

umbru

HP Recommended

Hello Umbru,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Stating the above I had already advised the original post to please raise a ticket with your Polycom reseller to bring this to the attention of Polycom support.

 

The same would be applicable to you if you have found an issue that you believe needs fixing in a future release.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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