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VVX 301 does not answer bij phone ore softbutton

Occasional Visitor

VVX 301 does not answer bij phone ore softbutton

We have 5 new Polycom VVX-301 phones. We use it with Dean One VOIP provider (broadsoft software).

 

When we use the provisioning option or with the sip registration, both options the phone works. But we cannot answer the calls. When picking up the phone nothing happens, and pressing the softkey answer does allso not work.

 

The reject and forward buttons doe work.

 

We have tried several firmware versions, but nothing works.

 

Whats wrong??

 

Kind regards Robert Meijer

 

 

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1 REPLY
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Polycom Employee & Community Manager

Re: VVX 301 does not answer bij phone ore softbutton

Hello Robert Meijer,

welcome to the Polycom Community.

What firmware versions did you try ?

 

If you can easily replicate this please open a support ticket.

 

Please also provide a backup:

 

  • Utilities > Import & Export Configuration > Choose File > Import


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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