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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

I had some trouble to make update on VVX400. I have one divce witch still don't want to boot (application not found)

 

So from what i sow on line i need to put the fils on thevisioning server but i have some question for this :

 

1.  the information avout a VVX400 where the uptade work :

Modele : VVX400

Ref : 3111-46157-002 Rev:A

UC Version : 5.5.2.8571

 

2. Update serveur on the working phone : http://downloads.polycom.com/voice/software/UC_Software_5_5_2_release_sig_split/

 

3. Witch link, page or whather shoud i use to download this application version to put it on the prov. server ?

 

4. What file structure shoud i put on the prov. serveur for those fils ? all in the root directory or need to put some sub directory ?

 

5. Prov. serveur for cfg file is working in HTTP will it work also for the application file download ?

 

Tks for you help guys and let me know if need more informations

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello rheylens,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=

 

and

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello rheylens,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=

 

and

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.