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- Re: VVX 400 - Application file not found - Witch file to dow...
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06-28-2017 07:55 AM
Hello,
I had some trouble to make update on VVX400. I have one divce witch still don't want to boot (application not found)
So from what i sow on line i need to put the fils on thevisioning server but i have some question for this :
1. the information avout a VVX400 where the uptade work :
Modele : VVX400
Ref : 3111-46157-002 Rev:A
UC Version : 5.5.2.8571
2. Update serveur on the working phone : http://downloads.polycom.com/voice/software/UC_Software_5_5_2_release_sig_split/
3. Witch link, page or whather shoud i use to download this application version to put it on the prov. server ?
4. What file structure shoud i put on the prov. serveur for those fils ? all in the root directory or need to put some sub directory ?
5. Prov. serveur for cfg file is working in HTTP will it work also for the application file download ?
Tks for you help guys and let me know if need more informations
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Accepted Solutions
06-28-2017 09:07 AM
Hello rheylens,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen
Resolution: Please check => here <=
and
Mar 08, 2013 Question: What files does my phone download or upload and why?
Resolution: Please check => here <=
and
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-28-2017 09:07 AM
Hello rheylens,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen
Resolution: Please check => here <=
and
Mar 08, 2013 Question: What files does my phone download or upload and why?
Resolution: Please check => here <=
and
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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