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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have one customer with a VVX 410 running 5.4.5 that "loses/drops" callers when they blind transfer the caller to someone internally to their business (another VVX 410).  The caller gets placed on hold and the blind transfer is performed, but, after a few minutes, the caller drops.  The transferring phone can then see that the call is not transferred, but they are not able to retrieve the caller.   This is a random issue that we can replicate sometimes.   Has anyone else seen transfer issues such as this?

 

Madison

PRTC

1 REPLY 1
HP Recommended

Hello Madison,

welcome back to the Polycom Community.

We need some kind of logs. The FAQ's contain tips how to set these.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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