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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: VVX 500 Touchscreen Doesn't Work
Create an account on the HP Community to personalize your profile and ask a question
05-15-2017 09:30 PM
Hello,
I have two vvx500s that their touchscreens do not record input. Is there something I can try to fix this issue?
Thanks,
Jon
Solved! Go to Solution.
Accepted Solutions
07-03-2017 10:03 AM
Hello Jon,
welcome to the Polycom Community.
This unit was sold by NETXUSA back in 11/03/2016 so it must have been on the shelf a very long time.
I suggest you return this via an RMA.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-16-2017 12:17 AM
Hello Jon,
welcome back to the Polycom Community.
It is always useful to provide as much details as you can in an initial post as this helps us to stop assuming what the issue could be.
- Are these brand new units or used units?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-03-2017 10:03 AM
Hello Jon,
welcome to the Polycom Community.
This unit was sold by NETXUSA back in 11/03/2016 so it must have been on the shelf a very long time.
I suggest you return this via an RMA.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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