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Occasional Visitor
Posts: 2
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VVX 500 mirroring two phones

Hi there,

 

We have a client who claims that their old ITSP configured the two receptionist phones in a 'mirrored' way.

 

The feature they claim, that I can't replicate, was putting a call on Hold/Park on one phone an then visually seeing it on the other phone and be able to pickup the call. Similar to how you'd put calls on Hold and visually have the list of call(s) on Hold and pickup the desired call by simply clicking on it, which works fine on a single phone. Except that they want the same between two phisical VVX 500 phones.

 

Call Park by parking lot works, but they don't like the fact that you can't see which call you want to resume since there's no visual CallerID info.

 

Is it doable? Thanks.

 

Phone Information
Phone Model VVX 500
Part Number 3111-44500-001 Rev:A
UC Software Version 5.5.0.20556
Updater Version 5.7.0.18267

Polycom Employee & Community Manager
Posts: 13,091
0

Re: VVX 500 mirroring two phones

Hello VersuS,

welcome to the Polycom Community.

Most likely this completely depends what kind of call server you are using our phones with.Everyone has a different implementation how we can display this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager
Posts: 13,091
0

Re: VVX 500 mirroring two phones

Hello VersuS,

welcome to the Polycom Community.

Most likely this completely depends what kind of call server you are using our phones with.Everyone has a different implementation how we can display this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 2
0

Re: VVX 500 mirroring two phones

Hi Steffen,

 

The call server is an Asterisk 13, FreePBX GUI.

 

Thanks.

Highlighted
Polycom Employee & Community Manager
Posts: 13,091
0

Re: VVX 500 mirroring two phones

Hello VersuS,

The call park feature using this open source PABX is as it is described within the community FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.