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We are currently replacing our CX 600 and CX 3000 Lync Edition phones with the UCS VVX models as Polycom is not longer making phones with LPE. The CX models work perfectly with the VLAN ID and other vendor specific and standard DHCP options as outlined in Jeff Schertz's article: http://blog.schertz.name/2011/01/manual-vlan-configuration-for-lync-phone-edition/. The VVX models do not pickup any of those settings unless the VLAN ID is manually entered into the phone. DHCP option 10 is not recognized. If the proper voice VLAN ID is manually entered into the phone, login to Lync 2013 is successful using the phone extension and PIN just like the older CX models. Obviously we do not want to manually config hundreds of phones using different VLAN IDs so DHCP options are a must and should be simple enough to configure. Using the following Polycom community article: http://community.polycom.com/t5/VoIP/FAQ-Utilizing-VLAN-s-with-Polycom-phones/td-p/38100 does not appear to work correctly, not at least for the VVX 600 phone. Configuring DHCP option 144 as the article shows does point the phone to the correct VLAN on the DHCP server and DHCP shows a valid lease, but there is no network configuration shown in the phone settings. No IP address, no gateway, no DNS, etc. The phone is also not pingable using the IP shown in DHCP. Is there any good documentation for configuring the DHCP options for use with Lync 2013? We would have loved to continue using the CX 600 with Lync Phone Edition but unfortunately Polycom has gone a different route with UCS. Below is the phone model and UC version info:

Phone Information Phone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address 00:04:F2:xx:xx:xx IP Address x.x.x.x UC Software Version 5.4.0.10182 Updater Version 5.6.0.14237

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Hello dcbel,

welcome to the Polycom Community.

The community's VoIP FAQ you mention does show how to log this in case how this does not work.

 

Please get these logs into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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