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VVX 601 Defaults to Headset

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Advisor

VVX 601 Defaults to Headset

At one point a user had a headset associated with a phone.  Then, all of the sudden the phone wants to default always to the headset when you press the speakerphone button.  You press the speakerphone button, it flashes and goes right back to the headset green light.

 

If you lift the handset off hook, that works fine.  Only the speakerphone buttons reverts and goes to the headset.

 

Factory reset the phone, deleted all config files off the server it might see.

 

Can't stop the phone from always using the headset, when no headset exists.

 

VVX 601 with 5.6.0 firmware.

Message 1 of 3
2 REPLIES
Polycom Employee & Community Manager

Re: VVX 601 Defaults to Headset

Hello techlogic,

welcome back to the Polycom Community.

 

This is a support issue.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Advisor

Re: VVX 601 Defaults to Headset

Thought the reseller was authorized.  I called them and they want me to send it back so they can look at it for themselves.

 

I can PM the mac to you if you like.

 

Thanks

Message 3 of 3