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VVX 601 - Headset and Speaker Phone Buttons

Occasional Contributor

VVX 601 - Headset and Speaker Phone Buttons

UC Software Version: 5.5.2
Phone Model: VVX 601
Headset: Plantronics Voyager Bluetooth Headset

 

This issue appears to be occurring to two out of several users. A headset will be paired and connected to the VVX 601, however, when a user initally attempts to activate their headset using the hard button on the unit, the headset will be briefly connected and then switch over to speaker phone.

 

So if a user wants to make a call/use their headset, the VVX will show their headset as paired (Bluetooth/headset icon), they will press the physical headset button which will light up blue, then within a 3-4 second window even when dialing a number, the VVX 601 will switch over to speaker phone.  Once switched over to speaker phone, the physical speaker phone button will glow green until the user presses the speaker phone button to turn off the speaker phone or they press the physical headset button a second time to re-engage the headset.

 

So far, this has been a consistent issue for two users on brand new phones.  I've tried rebooting the unit and there do not appear to be any more recent updates available nor do the Polyom release notes include any note of this as an issue - either known or resolved. I also do not see any related configuration setting which I could adjust to prevent this behavior.

 

Any further ideas or suggestions?

 

Thank you.

Message 1 of 3
2 REPLIES
Polycom Employee & Community Manager

Re: VVX 601 - Headset and Speaker Phone Buttons

Hello Polycom Quest,

welcome back to the Polycom Community.

 

Did you ever solve your issue => here <= ?

 

For you new question please contact your Polycom reseller so they can open a case for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Highlighted
Occasional Contributor

Re: VVX 601 - Headset and Speaker Phone Buttons

Hi Steffen, 

 

For the previous issue, I ended up contacting my Polycom reseller who then sent me a replacement unit. 

 

As for this issue, I was wondering if it might be a bug that Polycom knew of or experienced with the most recent UC softwre release -  annoying more than show stopping when the user would like the button to function on the first attempt to engage the headset. 

 

I'll go ahead and re-connect with my reseller. 

 

Message 3 of 3