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If I Video call a Lync Client that has VVX and BTOE enabled, the call is rejected and sent direct to voicemail.

 

If I disable BTOE, both VVX and Lync Client both ring and I can accept the video call using Lync client fine.

 

We are running Lync 2013 Server Standard with Exchange 2010 and VVX600 5.2.0.8330.

 

Lync VVX Trace

0217101229|sip  |0|29941|<<< Data received TLS
0217101229|sip  |0|29941|    CANCEL sip:user1@domain.com.au:56462;transport=tls;ms-received-cid=11D5E00 SIP/2.0
0217101229|sip  |0|29941|    Via: SIP/2.0/TLS 10.1.0.2:5061;branch=z9hG4bKF4F578A1.2FB1C493C59512EC;branched=FALSE
0217101229|sip  |0|29941|    Authentication-Info: TLS-DSK qop="auth", opaque="737D74E4", srand="ED605741", snum="36", rspauth="8edb3e544f1f8c8199cf949f03afa6ae39754f3b", targetname="server.domain.com.au", realm="SIP Communications Service", version=4
0217101229|sip  |0|29941|    Max-Forwards: 70
0217101229|sip  |0|29941|    CSeq: 2761 CANCEL
0217101229|sip  |0|29941|    Call-ID: fdda2d3b-f866-4fc0-911d-52325c367468
0217101229|sip  |0|29941|    To: <sip:user@2domain.com.au>;epid=0004f2840839
0217101229|sip  |0|29941|    From: <sip:user1@domain.com.au;epid=212336682833;tag=c3cc787854
0217101229|sip  |0|29941|    Content-Length: 0
0217101229|sip  |0|29941|    Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FDefaultRouting
0217101229|sip  |0|29941|    ms-edge-proxy-message-trust: ms-source-type=AutoFederation;ms-ep-fqdn=server.domain.com.au;ms-source-verified-user=verified;ms-source-network=federation
0217101229|sip  |0|29941|    Reason: SIP;cause=603;text="Decline"
0217101229|sip  |0|29941|    ms-diagnostics-public: 5025;reason="Cancel sent by application for INVITE client transaction.";AppUri="http%3A%2F%2Fwww.microsoft.com%2FLCS%2FDefaultRouting"
0217101229|sip  |0|29941|   

 

 

Lync Client Trace

02/17/2015|10:12:17.872 1028:1600 INFO  ::
SIP/2.0 603 Decline
Via: SIP/2.0/TLS 10.1.2.3:5061;branch=z9hG4bK09EB59D3.878067B2BD5BA2F3;branched=FALSE;ms-internal-info="clTPvXadK7IgmwymnUOPmAwURJgRK-31dcZyFOKfwj-luyZ4CHtVuuMAAA"
Via: SIP/2.0/TLS 10.1.0.2:63193;branch=z9hG4bKF4F578A1.7CD7D5FBC59512EC;branched=TRUE;ms-received-port=63193;ms-received-cid=1529000
Via: SIP/2.0/TLS 10.1.0.3:62226;branch=z9hG4bK02B03964.8FB8BAF0BD59A2F3;branched=FALSE;ms-received-port=62226;ms-received-cid=116A500
Via: SIP/2.0/TLS 192.168.50.35:55338;branch=z9hG4bK692468C1.645DAB63422602EA;branched=FALSE;ms-internal-info="cqkBAMfyk84SSTy0QFCKF3uTBlR3EPlBBjEs03HXe3MjJjq11kd6564QAA";received=server.domain.com.au;ms-received-port=55338;ms-received-cid=15ACE00
Via: SIP/2.0/TLS 192.168.20.93:49665;branch=z9hG4bK5CD0F064.79815F1838A0E2EC;branched=FALSE;ms-received-port=49665;ms-received-cid=5C3100
Via: SIP/2.0/TLS 192.168.20.91:56827;branch=z9hG4bK4d37782f;ms-received-port=56827;ms-received-cid=10D5E00
From: <sip:user1@domain.com.au>;epid=212336682833;tag=c3cc787854
To: <sip:user2@domain.com.au;epid=02b20eda9a;tag=004dab121b
Call-ID: fdda2d3b-f866-4fc0-911d-52325c367468
CSeq: 2761 INVITE
Record-Route: <sip:server.domain.com.au:5061;transport=tls;opaque=state:Ci.R15b4d00;lr;ms-route-sig=hq2GqYQH_bwrx81dIPmdpVxGJ1-6Efhii6WH0Y2xZ30LuyZ4CHd1QD1QAA>;ms-rrsig=hq4nGI47yeltpJOyJdVQer6IRdzSfd_tMWMZ0DcO6s3giyZ4CHd1QD1QAA;tag=D98DD6387856815820B8A77612357DD3
Record-Route: <sip:server.domain.com.au:5061;transport=tls;opaque=state:F;lr>;tag=979939159978D94B1CC557683CC07627
Record-Route: <sip:server.domain.com.au:5061;transport=tls;lr>;tag=D98DD6387856815820B8A77612357DD3
Record-Route: <sip:server.domain.com.au:5061;transport=tls;epid=212336682833;lr;ms-key-info=AAEAAd5fgB2zCJuKJUrQAZsNiN7Rdf2OP7P4CDdEYhzeJcOCii5YjmTeMtsz3EmjXIuNgi_5b30JZRPun9XUxIVFpc6gs9uexzcgQ46wibGt1ysnGC2feNZAgGDUP1-21V8CflzxuaSZh8A4-W37pwPQiYGmOO2tQd9gtZAHIUixQ2G9oDAaDHpKn59JnbPCOUjW-3sOpwSOeMCr088E_cyaNKQGUs05M_q_WZAKF8BQB9k3IoNofk9ANhmBel-3hAyF9HBzS3LPLn1-97RsNQHT1izFiJh5is9U3XeATJ45xU_4gNBhpRuicYLK-yt48XDQqHFznTUVPo0zJDQ-xEbnEV6OS7zcay_2jSUg3Sx6tc8mXgxikd8I02Rf_b_LdbG-sNrX8OVG_7PWrIquprKykEj0WeLlaEDFBdQkQcsVKyHm3-T3FBAHFrcUHA4YOwbGtW6K2Ktd8udJ0kEyjHh34B2-Gc1czr1C7Q4IDl7X7w2mo4n74Z3EYhWS8s0qWABtRbIGsIy_tdDuWe2srrFpYg_axBx316kmHvNTZhiFzNqmWpJaXo0UnyJ3UzA8fYcXUj6WaMnVDsyxUu3qaztpwacrrZQcwx2LjgoU7SVKkxeAZxODoCmNtdyuRydRcmUT_A8B-4Zq4TRf-tz9nGz5OEJQ68cRBZg_aq95fmZGP1pYKDfF1Xy3ZITzLzc_;ms-route-sig=apVuIPCCfyeKrZIly3WpAr9uyi4-qNp9uMnq52Y0QezkZjq11kMgZx9QAA>;ms-rrsig=apDspj0GfvYaSUD2rk62B_EWptxL9jVzfKreNWj_dwFVtjq11kMgZx9QAA;tag=3C19ED7A255CD46B526D92A75CFB434F
Record-Route: <sip:server.domain.com.au:5061;transport=tls;opaque=state:T;lr>;tag=96EF6F280233691217CC3ABE68DB5DC3
User-Agent: UCCAPI/15.0.4675.1000 OC/15.0.4675.1000 (Microsoft Lync)
Ms-client-diagnostics: 51004; reason="Action initiated by user"
Proxy-Authorization: TLS-DSK qop="auth", realm="SIP Communications Service", opaque="0344086F", targetname="server.domain.com.au", crand="3c4d71dd", cnum="24", response="7bf1620d04b14007827aa19a79682fefb688078d"
Content-Length: 0

 

 

Can anyone help?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thansk everyone, I posted the same issue on Microsoft forum and they answered for me

 

https://social.technet.microsoft.com/Forums/office/en-US/0f86a17f-0c49-48ae-b2bc-8afb012f5eb7/is-inv...

 

"BToE-enabled Polycom phones running UC software 5.0.0 cannot receive incoming video calls sent from contacts using Microsoft Lync 2013. However, you can receive video calls from contacts using Lync 2010. If you receive an incoming video call from a contact using Lync 2013, the call drops."

View solution in original post

1 REPLY 1
HP Recommended

Thansk everyone, I posted the same issue on Microsoft forum and they answered for me

 

https://social.technet.microsoft.com/Forums/office/en-US/0f86a17f-0c49-48ae-b2bc-8afb012f5eb7/is-inv...

 

"BToE-enabled Polycom phones running UC software 5.0.0 cannot receive incoming video calls sent from contacts using Microsoft Lync 2013. However, you can receive video calls from contacts using Lync 2010. If you receive an incoming video call from a contact using Lync 2013, the call drops."

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