03-09-2017 11:28 AM
So we have been having a few issues after a clean up of our FTP servers and the recent 5.5 upgrade... I was just wondering if anyone has seen these issues or has seen a fix.
When a person leaves the company and we try to give them a VVX that was used by someone previously we cannot seem to remove the old login. We will sign in the new user but if the phone reboots or signs out it will try to sign back in as the user that was previously signed in. We have done a factory reset from the GUI, factory reset from the phone, and manually wiped the information from the phone and GUI but the information keeps repopulating. Also if we remove a custom background photo on the phone and reboot the old photo comes back
After our upgrade we have seen phones that disconnect from bluetooth. The bluetooth connection at night unpairs and in the morning it has to be paired again with the device
issue 3 our devices randomly will just reboot without the POE being turned off.
We have been trying to resolve these issues for weeks and it seems no one has a fix. Has anyone else seen this? These are all VVX600s
03-09-2017 12:03 PM - edited 03-09-2017 12:04 PM
welcome back to the Polycom Community.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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