VVX XML for firmware upgrade question

[Anonymous]

Hi All,

Will the following XML example for VVX firmware upgrade require the user to manually select and initialize the firmware download?  We are trying to upgrade just a subset of VVX phones to the 5.1.2 firmware; hence, we do not want to change the Options 66, etc.  If this will require user intervention, then can you suggest an alternative?

<device>
<device.prov device.prov.upgradeServer="https://noname.com/pub/firmware/VVX512/">
      <device.prov.upgradeServer device.prov.upgradeServer.set="1">
      </device.prov.upgradeServer>
     </device.prov>
</device>

Thanks,

[SteffenBaierUK]

Hello TI2014,

The community's VoIP FAQ contains this post here:

Jul 25, 2013 Question: How can I setup certain Device parameters on my phone via a configuration file?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi Steffen,

Thank you for your quick reply; however, the FAQ did not help.

We are trying to establish a Polycom phone configuration regimen that stores the individual phone configuration information in a single directory structure on the server.  To accommodate different firmware loads, we are seeking a means for each configuration to indicate or "point" to the firmware load it is to receive.  We are finding though, that the phone will only load the firmware co-resident with the configuration.  This in itself is not a problem for the default user—run the "standard" load.  However, we want the ability on a per user basis, to specify an alternate load that the phone should obtain.
 
If configuration does not specify a firmware version, download the default version.
 
If the configuration specifies a firmware version, download it from the specified directory.
 
We are presently using this XML snippet in the configuration files…, 
 
<device>
<device.prov device.prov.upgradeServer="https://our.place.com/pub/firmware/VVX5.1.2/">
      <device.prov.upgradeServer device.prov.upgradeServer.set="1">
      </device.prov.upgradeServer>
     </device.prov>
</device>
 
…but find that the only way to get the specified download is manually to select it through the phone Web interface.  We need a solution where the phone automatically follows the specification in the configuration file when stimulated to reload.

 Any help would be appreciated!  we would like to get this working by Monday.

[SteffenBaierUK]

Hello TI2014,

Any device parameter change requires the usage of the device.set="1" to be activated.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services