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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-23-2014 03:03 AM

HP Recommended

Hello,

 

we have found a bug with our Polycom VVX 500 (Firmware 5.1.2 and previous) and Lync 2013

 

If a user with a lync call pickup code set with SEFAUtil use the forward button on his phone to transfer his line, he loose the call pickup code

 

Before :

 

PS C:\program files\Microsoft Lync Server 2013\ResKit> ./SEFAUtil.exe /server:poollync2013.domain.local user@domain.local
User Aor: sip:user@domain.local
Display Name: User Test
UM Enabled: True
Simulring enabled: False
User Ring time: 00:00:20
Call Forward No Answer to: voicemail
Group Pickup Orbit: sip:*100;phone-context=user-default@domain.local;user=phone

 

 

After using forward with Polycom VVX :

 

PS C:\program files\Microsoft Lync Server 2013\ResKit> ./SEFAUtil.exe /server:poollync2013.domain.local user@domain.local
User Aor: sip:user@domain.local
Display Name: User Test
UM Enabled: True
Simulring enabled: False
Forward immediate to: sip:+33xxxxxxxxx@domain.local;user=phone

 

 

Forward immediate has been set but Group Pickup Orbit has disapeared

 

Using Lync Client instead :

 

PS C:\program files\Microsoft Lync Server 2013\ResKit> ./SEFAUtil.exe /server:poollync2013.domain.local user@domain.local
User Aor: sip:user@domain.local
Display Name: User Test
UM Enabled: True
Simulring enabled: False
Forward immediate to: sip:+33xxxxxxxxx@domain.local;user=phone
Group Pickup Orbit: sip:*100;phone-context=user-default@domain.local;user=phone

 

 

Forward immediate is set but group pickup orbit is always here.

5 REPLIES 5

‎09-23-2014 03:19 AM

HP Recommended

Hello Doum,

 

welcome back to the Polycom community


please raise a Polycom support ticket via your Polycom reseller.

 

Please ensure to provide the Polycom per device LYNC license when raising the ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-24-2014 09:58 AM

HP Recommended

Hello Doum,

I just checked this internally and we already have a ticket open and working to fix this in a future release.

 

I have not ETA for this at present.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-12-2014 04:22 PM

HP Recommended

Hi guys - does anyone know if this is resolved in 5.2.0 ? I'll test sometime today or tomorrow but just interested.

 

Cheers,

 

Stuart

Was this reply helpful? Yes No

‎10-12-2014 05:03 PM

HP Recommended

Just tested here and confirmed - still not working in 5.2.0.

 

Cheers

 

Stuart

Was this reply helpful? Yes No

‎02-05-2015 03:14 AM

HP Recommended

Hello all,

 

this issue is fixed in UC Software 5.1.3 ( VOIP-94428 ) and will be addressed in future UC Software 5.2.2 and 5.3.0 and any later maintenance releases.

 

I cannot provide an ETA on the new releases yet

 

Best Regards

 

Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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