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VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.

[ Edited ]

Hello,

 

I have a VVX 410 + VVX Colored expansion module that I am trying to configure.

 

Before I activate the lineKey.reassignment.enabled option. I see the lines displayed on 12 keys, 3 BLFs on the phone and 3 on the expansion module ( this is what I programmed into the phone ).

 

However, I want to take advantage of the arbitrary placement of BLFs and Line keys so I activated the lineKey.reassignment.enabled option ( lineKey.reassignment.enabled=1 ).

 

The screen is blank, as shown here : 

 

http://imgur.com/P5Lh75d

 

The documentation says that by default, when using the reassignment mode, all the keys are by default 'unassigned', so I assigned them accordingly : 

 

  <lineKey lineKey.11.category="BLF" lineKey.8.category="BLF" lineKey.9.category="BLF" lineKey.30.category="BLF" lineKey.14.category="BLF" lineKey.20.category="BLF" lineKey.1.category="Line" lineKey.2.category="Line" lineKey.3.category="Line" lineKey.4.category="Line" lineKey.5.category="Line" lineKey.6.category="Line" lineKey.7.category="Line" lineKey.10.category="Line" lineKey.12.category="Line">
    <lineKey.reassignment lineKey.reassignment.enabled="1"/>
  </lineKey>

And I have the BLF ( attendant buttons ) programmed : 

 

<attendant.resourceList attendant.resourceList.11.type="normal" attendant.resourceList.11.label="205 SPA509G C" attendant.resourceList.11.address="205" attendant.resourceList.8.type="normal" attendant.resourceList.8.label="201 SPA301 C" attendant.resourceList.8.address="201" attendant.resourceList.9.type="normal" attendant.resourceList.9.label="202 SPA303G1 C" attendant.resourceList.9.address="202" attendant.resourceList.30.type="normal" attendant.resourceList.30.label="214" attendant.resourceList.30.address="214" attendant.resourceList.14.type="normal" attendant.resourceList.14.label="215 T21P Y" attendant.resourceList.14.address="215" attendant.resourceList.20.type="normal" attendant.resourceList.20.label="207 SPA525G2 C" attendant.resourceList.20.address="207"/>

The phone is running firmware 4.1.8, as seen from apache server : 

 

"FileTransport PolycomVVX-VVX_410-UA/4.1.8.1146 (SN:**************) Type/Application"

here is the exported config from the device : 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP PrairieDog 4.1.8.1146 28-Feb-17 19:31 -->
<!-- Created 02-08-2017 09:15 -->
<PHONE_CONFIG>
	<!-- Note: The following parameters have been excluded from the export:
		device.auth.localAdminPassword=""
		reg.1.auth.password=""
	-->
	<ALL
		attendant.behaviors.display.spontaneousCallAppearances.normal="0"
		device.auth.localAdminPassword.set="1"
		device.set="1"
		lcl.ml.lang="French_France"
		lineKey.reassignment.enabled="1"
		nat.keepalive.interval="20"
		nat.signalPort="5060"
		ptt.pageMode.enable="1"
		tcpIpApp.sntp.address="ca.pool.ntp.org"
		tcpIpApp.sntp.gmtOffset="-18000"
		voIpProt.SIP.local.port="5060"
		voIpProt.SIP.outboundProxy.address="myoutboundproxy.domain.tld"
		attendant.resourceList.1.address="201"
		attendant.resourceList.2.address="202"
		attendant.resourceList.3.address="205"
		attendant.resourceList.4.address="12345"
		attendant.resourceList.5.address="215"
		attendant.resourceList.6.address="207"
		attendant.resourceList.1.label="201 Beth"
		attendant.resourceList.2.label="202 Bird Person"
		attendant.resourceList.3.label="205 Summer"
		attendant.resourceList.4.label="1234 Squanch"
		attendant.resourceList.5.label="215 Morty"
		attendant.resourceList.6.label="207 Rick"
		attendant.resourceList.1.type="normal"
		attendant.resourceList.2.type="normal"
		attendant.resourceList.3.type="normal"
		attendant.resourceList.4.type="normal"
		attendant.resourceList.5.type="normal"
		attendant.resourceList.6.type="normal"
		lineKey.1.category="Line"
		lineKey.2.category="Line"
		lineKey.3.category="Line"
		lineKey.4.category="Line"
		lineKey.5.category="Line"
		lineKey.6.category="Line"
		lineKey.7.category="Line"
		lineKey.8.category="BLF"
		lineKey.9.category="BLF"
		lineKey.10.category="Line"
		lineKey.11.category="BLF"
		lineKey.12.category="Line"
		lineKey.14.category="BLF"
		lineKey.20.category="BLF"
		lineKey.30.category="BLF"
		reg.1.address="697"
		reg.1.auth.userId="697"
		reg.1.callsPerLineKey="1"
		reg.1.displayName="My Awesome Name"
		reg.1.label="697"
		reg.1.lineKeys="9"
		reg.1.outboundProxy.address="myoutboundproxy.domain.tld"
		voIpProt.server.1.address="domain.tld"
		reg.1.server.1.address="domain.tld"
		reg.1.server.1.port="5060"
		reg.1.server.1.transport="UDPOnly"
	/>
</PHONE_CONFIG>

( Phone is in French, fyi )

 

 

Phone Information
Phone Model 	VVX 410
Part Number 	3111-46162-001 Rev:A
MAC Address 	00:04:F2:**:**:**
IP Address 	192.168.0.200
UC Software Version 	4.1.8.1146
Updater Version 	5.1.8.1084 

 

As far as I can tell, I followed everything in the documentation ( using 4.1.8 to have the expansion module , assigning "line keys" in reassignment mode, etc... ), but it's still not working.

 

Any suggestions as what the next step would be?

 

Thanks,

David

 

 

 

 

Polycom Employee & Community Manager
Posts: 13,735
0

Re: VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.

Hello David,

welcome to the Polycom Community.

 

I am unsure where you dug out this ancient software but following the community's VoIP FAQ here:

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

does state that per defined line you also need a line index aka you are missing as an example:

 

lineKey.1.index="1"

You should see such error in your log:

 

0802144355|so   |4|00|Invalid line key or line key not assigned for reg 1

Please correct this in your configuration and if this still does not work use a currently supported software like UC Software 5.6.0

 


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 5
0

Re: VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.

I got it from your website. I am downloading the latest 5.x firmware now. 

Occasional Visitor
Posts: 5
0

Re: VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.

[ Edited ]

I reset the device ( settings reset + filesystem format ). I upgraded to 5.6.0.17325.

 

I have the same behaviour ( except some of the errors in the French translation are fixed ).

Polycom Employee & Community Manager
Posts: 13,735
0

Re: VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.

Hello David,

I already responded what your issue is aka the missing index.

 

In addition :

 

Jul 06, 2016 Question:Since Upgrading to UC Software 5.5.0 in Generic Base Profile I can no longer use HTTP?

Resolution: HTTPS only is supported since UC Software 5.5.0 only. Please check => here <= for more details

 

If you cannot fix this the next step is to raise a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 5
0

Re: VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.


Phone Information Phone Model VVX 410 Part Number 3111-46162-001 Rev:A IP Mode IPv4 IP Address 192.168.0.200 UC Software Version 5.6.0.17325 Updater Version 5.8.0.19248

 

I added lineKey.x.index=1 and I see the lines, all in the expected positions. Thanks!

 

I don't see the BLF, and the doc doesn't mention needing index, but I tried with index=0, index=1 and no index specified. Still no BLF.

 

Thanks!

Polycom Employee & Community Manager
Posts: 13,735
0

Re: VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.

[ Edited ]

Hello David,

The initial FAQ post explains how to add a BLF and there is no index needed. the order of the attendant.resourceList defines the appearance.

 

Simply use the CFG from my FAQ as an example and then play with your own configuration.

 

Again you should really speak to your Polycom reseller or open a ticket if you are unable to follow the FAQ and cannot find a post explaining this again using the community search.

 

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 5
0

Re: VVX with lineKey.reassignment.enabled not showing any lines/BLF. Screen blank.

After some further testing, I identified the BLF issue. The issue is that my fields were not sequential : 

 

Here is the non-working config : 

<attendant.resourceList
attendant.resourceList.11.type="normal"
attendant.resourceList.11.label="205
attendant.resourceList.11.address="205"
attendant.resourceList.8.type="normal"
attendant.resourceList.8.label="201
attendant.resourceList.8.address="201"
attendant.resourceList.9.type="normal"
attendant.resourceList.9.label="202
attendant.resourceList.9.address="202"
attendant.resourceList.30.type="normal"
attendant.resourceList.30.label="214"
attendant.resourceList.30.address="214"
attendant.resourceList.14.type="normal"
attendant.resourceList.14.label="215
attendant.resourceList.14.address="215"
attendant.resourceList.20.type="normal"
attendant.resourceList.20.label="207
attendant.resourceList.20.address="207"/>

 

When I changed it to this, everything started working fine : 

 

<attendant.resourceList
attendant.resourceList.1.type="normal"
attendant.resourceList.1.label="205
attendant.resourceList.1.address="205"
attendant.resourceList.2.type="normal"
attendant.resourceList.2.label="201
attendant.resourceList.2.address="201"
attendant.resourceList.3.type="normal"
attendant.resourceList.3.label="202
attendant.resourceList.3.address="202"
attendant.resourceList.4.type="normal"
attendant.resourceList.4.label="214"
attendant.resourceList.4.address="214"
attendant.resourceList.5.type="normal"
attendant.resourceList.5.label="215
attendant.resourceList.5.address="215"
attendant.resourceList.6.type="normal"
attendant.resourceList.6.label="207
attendant.resourceList.6.address="207"/>

 

Looks like the VVX don't like non-sequential parameters.

 

 

Thanks!