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Occasional Visitor
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VVX300/310 - AUX port problem with headsets

Hello... we have Polycom VVX300/310's deployed to our users. They're connected to Cisco 2960X switches supplying them with PoE.

 

Some users can't tell the difference between the AUX port and the headset port, so they often plug in the headset to the AUX port. This causes a short or over-current situation and the phone reboots constantly, every few minutes. I see errors in the switch log about the problem as well. So, it's important to fix this is if possible, since we have a lot of users and this is often missed in training, even if they are told they will forget a few weeks later.

 

Is there a way to disable the AUX port completely, or configure it in some way to prevent this? I've looked through the settings on the phone's web interface and I don't see anything there.

 

Thank you.

Polycom Employee & Community Manager
Posts: 13,978
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Re: VVX300/310 - AUX port problem with headsets

Hello mykl_74,

welcome to the Polycom Community.

In my nearly 9 years with Polycom this is the first time someone asked this.

 

The Headset port is clearly marked with an Icon and to my knowledge you cannot disable this.

 

If your users are unable to understand this maybe something simple like insulation tape over the AUX port will prevent them from trying to plug something into this?


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager
Posts: 13,978
0

Re: VVX300/310 - AUX port problem with headsets

Actually there is:

 

device.set="1"
device.auxPort.enable.set="1"
device.auxPort.enable="0"


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 2
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Re: VVX300/310 - AUX port problem with headsets

Hi Steffen - Thanks for your reply. Forgive my noob question, but how do I apply the settings you've mentioned?

 

 

Highlighted
Polycom Employee & Community Manager
Posts: 13,978
0

Re: VVX300/310 - AUX port problem with headsets

Hello mykl_74,

 

please download the attached, Unzip it and import via:

 

Utilities > Import & Export Configuration > Choose File > Import

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.