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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

I have recently decided to try out Polycom phones and have avquired a VVX400 for testing. I have placed it on my network and I cannot get it to

#1. Acquire a DHCP address and

#2. If I put in a fixed IP address it will not communicate with the network, nor can I ping it or get to the web interface.

#3. Time/date out of sync constantly shows on screen

#4. I have tried to ping and trace route from the phone and anything I try fails.

 

** I am not trying to provision it, I want to set it up manually first via the web interface.

 

Details:

Network: Meraki MX64 Security Appliance

Cisco SG200-26p switch

Cat5e cables, all fluke certified

All systems on network function correctly

 

Phone details:

Mac: 00:04:f2:c4:a6:e7

 

No provisioning server on LAN

SIP through Telnyx

PBX will be via Kerio Operator

 

 

I have tried:

- Keeping phone on the default VLAN (1)

- Creating another VLAN 100 for VOICE

- Changing FTP server to 0.0.0.0

- Changing Boot Server to Static

 

GOAL

#1. I want to be able to get in on the network with a DHCP address if possible

#2. Be able to ping to and from the phone

#3. Be able to login to the web page of the phone to set it up manually.

 

Thank you for your help, this is very frustrating not being able to get a simple network device connected to the network

 

2 REPLIES 2
HP Recommended

What is providing DHCP for your other network devices now?

HP Recommended

Hello TheSignalCo

welcome to the Polycom Community.

Did you purchase this phone brand new or is this a used phone?

 

Our records show that NETXUSA sold this phone back in 12/08/2015 so maybe you purchased a defective used phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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