08-04-2017 04:47 PM - last edited on 08-05-2017 01:05 AM by SteffenBaierUK
I have a VVX600 that I am trying to migrate from 8x8 over to Vonage Business. Phone was purchased new from Amazon, and admin password originally worked with no issue, however it no longer works, and I cannot access anything to migrate to the new Vendor. Factory Reset will not work either using the <removed> as the Password nor the Default which is what was on the phone. Can I hard Reset the phone some how to make this phone usable again or is not now just a peice of junk because the Admin Password is not the default it was set for? please help.
08-05-2017 01:06 AM
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here
The above is also stated in the Read First: Welcome to the Polycom VoIP Forum
If this is not possible please contact your Polycom reseller or the person you purchased the phone from.
We will remove any post replying to this that will publicly explain how to remove the password.
Polycom Global Services
08-06-2017 09:49 AM
Thank you very much for the response, I cannot get into the admin section of the website, nor can I get into the admin portion of the phone to reset the password as you documented, since I do not know what the admin username and password is. So basically I need to get the admin guide for the phone, and the use the config file to reflash the password so that it is reset to default? is this correct. Or how do I contact polycom support?