call park in different sites

[alessandro]

Hi guys,

I need your help in this issue.

My company has many sites in different places. We have polycom 650 and we'd like to modify the call park option:

For example:

Site A

Site B

I'm in site A, I park a call with 1 button and I'd like this call can be pick up by Site B.

But site B can't press 1, because maybe 1 is already a call park from SOMEONE IN HIS SITE. Is there an

option to solve this?maybe digit **1 is you are in different sites..(any character before 1) 

Thanks

Alessandro

[SteffenBaierUK]

Hello Alessandro,

Welcome to the Polycom Community.

We actively encourage users in the FAQ to use the search Function.

In doing so before posting you could have found this post => here <=

Another good document can be found at the Feature Descriptions & Technical Notifications for SoundPoint IP, SoundStation IP, Polycom VVX 1500,... => here <=.

It also explains some EFK stuff in order to setup Park.

Please be aware as you have not posted your current software version (as requested in the FAQ) the commands / configuration may differ.

This has all been discussed on plenty of other occasions within the community and the search functionality or FAQ should provide all information needed.

Best Regards

Steffen Baier

Polycom Global Services

[alessandro]

thank you for the advice and answer.

Next time I'll be more precise and if the other posts won't solve the problem,

I continue with with thread.

Edit: I don't think the post you suggested me has the same problem. 

Example:

Department X in city A

Department X in city B

I make a call to city A and the park the call in THEIR park queue. For example digit 1 to answer the call.

The call is transfer to city B, which has to press 1 to answer the call. 

But 1 could be another call that's been parked in city B. So if someone in city B presses 1, He doesn't know which call is going to answer.

Do you get it?

Agostini 

[alessandro]

does anyone know why I can park the call with this code but I can't retrieve it?

I use polycom 650 and sipxecs.

<efklist

efk.efklist.1.mname="park1"

efk.efklist.1.label="Park1"

efk.efklist.1.status="1"

efk.efklist.1.action.string="600$Trefer$"

efk.efklist.2.mname="park2"

efk.efklist.2.label="Park2"

efk.efklist.2.status="1"

efk.efklist.2.action.string="601$Trefer$"

efk.efklist.3.mname="park3"

efk.efklist.3.label="Park3"

efk.efklist.3.status="1"

efk.efklist.3.action.string="602$Trefer$"

efk.efklist.4.mname="pickup1"

efk.efklist.4.label="Park1"

efk.efklist.4.status="1"

efk.efklist.4.action.string="*6000$Tinvite$"

efk.efklist.5.mname="pickup2"

efk.efklist.5.label="Park2"

efk.efklist.5.status="1"

efk.efklist.5.action.string="*6001$Tinvite$"

efk.efklist.6.mname="pickup3"

efk.efklist.6.label="Park3"

efk.efklist.6.status="1"

efk.efklist.6.action.string="*602$Tinvite$"

/>

<efkprompt

efk.efkprompt.1.status="1"

efk.efkprompt.1.label="Extension: "

efk.efkprompt.1.userfeedback="visible"

efk.efkprompt.1.type="numeric"

efk.efkprompt.2.status="1"

efk.efkprompt.2.label="Mail Box: "

efk.efkprompt.2.userfeedback="visible"

efk.efkprompt.2.type="numeric"

efk.efkprompt.3.status="1"

efk.efkprompt.3.label="Page Group: "

efk.efkprompt.3.userfeedback="visible"

efk.efkprompt.3.type="numeric"

/>

</efk>

<softkey

softkey.1.label="Park1"

softkey.1.action="!park1"

softkey.1.enable="1"

softkey.1.precede="0"

softkey.1.use.idle="0"

softkey.1.use.active="1"

softkey.1.use.alerting=""

softkey.1.use.dialtone=""

softkey.1.use.proceeding=""

softkey.1.use.setup=""

softkey.1.use.hold=""

softkey.2.label="Park 2"

softkey.2.action="!park2"

softkey.2.enable="1"

softkey.2.precede="0"

softkey.2.use.idle="0"

softkey.2.use.active="1"

softkey.2.use.alerting=""

softkey.2.use.dialtone=""

softkey.2.use.proceeding=""

softkey.2.use.setup=""

softkey.2.use.hold="0"

softkey.3.label="Park 3"

softkey.3.action="!park3"

softkey.3.enable="1"

softkey.3.precede="0"

softkey.3.use.idle="0"

softkey.3.use.active="1"

softkey.3.use.alerting=""

softkey.3.use.dialtone=""

softkey.3.use.proceeding=""

softkey.3.use.setup=""

softkey.3.use.hold="0"

softkey.4.label="Park1"

softkey.4.action="!pickup1"

softkey.4.enable="1"

softkey.4.precede="0"

softkey.4.use.idle="1"

softkey.4.use.active="0"

softkey.4.use.alerting=""

softkey.4.use.dialtone=""

softkey.4.use.proceeding=""

softkey.4.use.setup=""

softkey.4.use.hold="0"

softkey.5.label="Park2"

softkey.5.action="!pickup2"

softkey.5.enable="1"

softkey.5.precede="0"

softkey.5.use.idle="1"

softkey.5.use.active="0"

softkey.5.use.alerting=""

softkey.5.use.dialtone=""

softkey.5.use.proceeding=""

softkey.5.use.setup=""

softkey.5.use.hold="0"

softkey.6.label="Park3"

softkey.6.action="!pickup3"

softkey.6.enable="1"

softkey.6.precede="0"

softkey.6.use.idle="1"

softkey.6.use.active="0"

softkey.6.use.alerting=""

softkey.6.use.dialtone=""

softkey.6.use.proceeding=""

softkey.6.use.setup=""

softkey.6.use.hold="0"

softkey.feature.newcall="1"

softkey.feature.endcall="0"

softkey.feature.split="1"

softkey.feature.join="1"

softkey.feature.forward="1"

softkey.feature.directories=""

softkey.feature.callers=""

softkey.feature.mystatus="1"

softkey.feature.buddies="1"

softkey.feature.basicCallManagement.redundant="0"

/>

</sip>