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Valued Contributor
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day and date alternating on screen

 

Since upgrading to 5.5.1 (A) on our VVX phones, is has been observed that the clock/status display in the top right corner of the screen alternates between displaying the day, eg "Thursday" and the date, eg "February 16" every 2 seconds or so.

 

This is reported to be visually annoying. Is there a way to disable this? I have looked through the release notes and admin guide but I could not find anything related to this.

 

I found a similar case from a couple of years ago where the date and status was alternating, ans it seemed the only option to avoid this was to disable the clock.

 

http://community.polycom.com/t5/VoIP/VVX500-Disable-Time-Status-Switching/td-p/54270

Polycom Employee & Community Manager
Posts: 12,844
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Re: day and date alternating on screen

Hello Squigley,

welcome back to the Polycom Community.

I can replicate this on a VVX500 but not on a 600.

 

What phone models do you see this?

 

Could you kindly escalate this via your Polycom reseller and quote VESC-7321 as I had opened this internally but without a customer behind this may not get much interested behind it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Valued Contributor
Posts: 111
0

Re: day and date alternating on screen

 

Thanks Steffen,

 

I see this on VVX 300s, 301s, 310s, 400s, 401s, 410s, 500s. I cannot confirm the behaviour on the 600 as we have not upgraded one to 5.5.1 yet.

 

Also, while I have sufficient Polycom certifications for us to be recognised as a reseller and I have access to Knova and the ability to open service requests online, when I attempted to do this, I found it requires being linked to a phone, and my phone is a Not For Resale VVX 301 Polycom sent us so the MAC address doesn't exist in the support system.

 

I used a different MAC address and have opened Service Request Number 1-5293713611

Valued Contributor
Posts: 111
0

Re: day and date alternating on screen

 

I was provided with the following snippet which when placed in a .cfg file and imported via the phone's web UI, causes the format to change to a shortened format which does not alternate, and just displays eg "Fri, 17 Feb":

 

<timeformat
    lcl.datetime.date.format="D,dM"
    lcl.datetime.date.longformat="0" />

 

It does not work when placed in the phone's provisioned cfg file for some reason however.

Valued Contributor
Posts: 111
0

Re: day and date alternating on screen

 

I resolved the issue with the settings not working from our provisioning server. It was caused by the ironically named "smart quotes" which happened somewhere in the process of copynig and pasting the code supplied to me, which was converting the double quotes characters in the XML to invalid curly quotes. Once the XML was fixed, it worked fine.

 

I was also provided with the following additional details:

 

By adding the “lcl.ml.lang.clock.x.format” parameter to the phone will pick up the configuration from provisioning server. Here “x” value depends on the language you select.

 

For ex: English_Canada, x=4 then parameter will be “lcl.ml.lang.clock.4.format

 

4 English_Canada

5 English_United_Kingdom

6 English_United_States

Polycom Employee & Community Manager
Posts: 12,844

Re: day and date alternating on screen

Hello all,

The complete table is:

 

Value of x Language
1 Chinese_China
2 Danish_Denmark
3 Dutch_Netherlands
4 English_Canada
5 English_United_Kingdom
6 English_United_States
7 French_France
8 French_Canada
9 German_Germany
10 Italian_Italy
11 Japanese_Japan
12 Korean_Korea
13 Norwegian_Norway
14 Polish_Poland
15 Portuguese_Portugal
16 Russian_Russia
17 Slovenian_Slovenia
18 Spanish_Spain
19 Swedish_Sweden
20 Chinese_Taiwan
21 Arabic_AE



Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.