04-10-2017 05:27 PM
Phone: Polycom ip560
When I am on a call the "More" softkey is not visible on the display.
Only softkeys that are visible are in order from left-right: hold, end call, transfer, conference
Currently running firmware: 4.0.9.0509
Thanks for your help!
04-12-2017 12:41 AM
welcome to the Polycom Community.
Not knowing anything about your configuration being used, the call server itself and using an outdated and unsupported software it is hard to answer.
Your first step should be to upgrade to 4.0.11 and re-test.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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