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Occasional Visitor
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ip560 "More" softkey not visible on-hook

Hi guys,

 

Phone: Polycom ip560

 

When I am on a call the "More" softkey is not visible on the display.

 

Only softkeys that are visible are in order from left-right: hold, end call, transfer, conference

 

Currently running firmware: 4.0.9.0509

 

Thanks for your help!

 

Polycom Employee & Community Manager
Posts: 13,551
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Re: ip560 "More" softkey not visible on-hook

Hello romeonyc77,

welcome to the Polycom Community.

Not knowing anything about your configuration being used, the call server itself and using an outdated and unsupported software it is hard to answer.

 

Your first step should be to upgrade to 4.0.11 and re-test.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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