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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-12-2015 09:34 AM

HP Recommended

I've followed the following FAQ, but screenCapture refuses to work.

 

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-create-a-Screen-Capture-of-the-phone-GUI/m-p/4713

 

screenCapture is enabled in the .cfg on the provisioning server. Screen Capture is enabled through the phone GUI. Browsing to http://<phoneIP>/screenCapture still returns "The document requested was not found on this server."

 

Any ideas why this is not working?

 

Phone Model SoundPoint IP 335
Part Number 2345-12375-001 Rev:A
UC Software Version 4.0.9.0509
BootROM Software Version 5.0.9.0001

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2015 09:56 AM

HP Recommended

Hello MTeague,

welcome to the Polycom Community.

The URL is :

 

captureScreen


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-12-2015 09:56 AM

HP Recommended

Hello MTeague,

welcome to the Polycom Community.

The URL is :

 

captureScreen


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-12-2015 10:22 AM

HP Recommended

Ugh. I knew it was something simple. 'screenCapture' in the .cfg, 'captureScreen' in the browser.

It is, of course, working. Thanks.

Was this reply helpful? Yes No
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