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Occasional Advisor
Posts: 16
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tcpIpApp parameters

Hi Community

 

Very confused as to which file I should be putting these values in.

 

I jusr cannot get the phone to take them, and update the time server.

 

Currently I'm trying this;

 

<tcpIpApp.sntp tcpIpApp.sntp.address="VALIDTIMESERVER" tcpIpApp.sntp.gmtOffset="0"/>

 

but have tried using <time/>, <SNTP/>, <tcpIpApp/> etc

 

I just need to know which cfg file I should be putting these params in.

 

Currently am provisioning values to;

 

reg-basic.cfg

reg-advanced.cfg

device.cfg

sip-basic.cfg

site.cfg

sip-interop.cfg

features.cfg

 

Should it be in any of these?

I've been searching for a few hours now to no avail. I have chacked many of the support document but have not found where to insert these values.

 

Any helpl would be appreciated.

 

Many thanks, Joe

 

UC Software Version = 5.4.2.2834

Model = VVX310

Time spent searching = too long.

Polycom Employee & Community Manager
Posts: 13,542
0

Re: tcpIpApp parameters

Hello joethejones,

welcome back to the Polycom Community.

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

RecentlyAnswered.PNG

 

In addition the FAQ contains:

 

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

 

All the files you reference below are templates and need to be loaded via the <mac>.cfg file.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 16
0

Re: tcpIpApp parameters

Yes I'll have a look through the old posts.

But, what about the tcpIpApp params?

Polycom Employee & Community Manager
Posts: 13,542
0

Re: tcpIpApp parameters

Hello joethejones,

the FAQ post describes these parameters and you can either create your own config file:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 16
0

Re: tcpIpApp parameters

Argh being massively stupid.

 

I forgot the files are all available.

 

Too many phone systems, not enough coffee.