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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Soundpoint IP 321 phone that is continually trying to update the Bootrom but says it fails to contact the to bbot server.

Other phones are fine. What do I need to do?

2 REPLIES 2
HP Recommended

Hello ,

welcome to the Polycom Community.

 

I am assuming you are trying to update or use a SoundPoint IP 321.

 

  • If yes what Software version are you goint to upgrade to ?
  • Is this phone setup the same way as other working Phones?
  • Have you checked the phones Log files?


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Above post describes in detail how to setup a server and also how to enable the phone to upload its own logs,


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thankyou for your response.

You'll have to forgive me as I'm a complete novice.

I'm trying to use a Soundpoint IP 321 phone. Normally when I plug a phone into the network I can manually or automatically  assign a extension to the phone easily. But I have one phone that continually displays the messages posted below.

According to the other phones we're using version 3.3.2.0413.

I will read through the link provided and will let you know if it helps.

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