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Plantronics RIG 700 headphones cutting out...Need help please.

SOLVED
Sofrigo
Occasional Visitor

Plantronics RIG 700 headphones cutting out...Need help please.

Hi guys. Can someone help me figure out why my headphones are cutting out?

What's happening is that more often than not, my headphones have, what I can describe as static interference. Cutting the sound out to the point that the game I'm playing is unplayable. Sometimes for few seconds. 

I've noticed that when I take the square Bluetooth emitter (which is at arm length from my headphones and between my monitor and PC) and hold it right near my headphones, it stops cutting out and works perfectly. It doesn't matter if I'm in the room, other room or half a meter from the emitter, it cuts out the same. Only when emitter is close to the headset it doesn't do that. I can count with my fingers how many times in the past month I've had a good game without the sound issues. Sometimes it works for few days, but than it doesn't for few days. 

Does anyone know what's happening here? 

Any help is much appreciated... Thanks

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Plantronics RIG 700 headphones cutting out...Need help please.

Hello @Sofrigo ,

 

Welcome to the Poly Community.

The Plantronics RIG brand was sold back in February 2020 to Nacon.

 

I would suggest contacting their Support team https://www.nacongaming.com

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Plantronics RIG 700 headphones cutting out...Need help please.

Hello @Sofrigo ,

 

Welcome to the Poly Community.

The Plantronics RIG brand was sold back in February 2020 to Nacon.

 

I would suggest contacting their Support team https://www.nacongaming.com

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2