I have a Voyager 5200 Office, 2-way Base, Microsoft Teams with a Cisco 8845 connected with the APC-43 headset adapter. The headset works great with teams and my cell phone, but constantly disconnects from my desk phone after a few seconds on a call. I have to click the phone button on the base to reconnect, and then it works for a few more seconds and disconnects. Any idea's.
Welcome to Poly Community.
There are few basic things you need to try to isolate the issue:
- update FW of headset and Voyager base
- update software of Cisco phone.
- Most importantly Hookswitch requires to be enable in back end on Cisco CALL MANAGER (CUCM) or CALL MANAGER EXPRESS (CUCME). Refer to Cisco support or who soever setup your Telephony equipment.
If these have been already tried then this needs to be investigated and suggest you to log a ticket for this.
Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.
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