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Voyager 5200 Office, 2-Way Base, Microsoft Teams, USB-C won't stay connected to office phone.

KCCHIEFS
Occasional Visitor

Voyager 5200 Office, 2-Way Base, Microsoft Teams, USB-C won't stay connected to office phone.

I have a Voyager 5200 Office, 2-way Base, Microsoft Teams with a Cisco 8845 connected with the APC-43 headset adapter.  The headset works great with teams and my cell phone, but constantly disconnects from my desk phone after a few seconds on a call. I have to click the phone button on the base to reconnect, and then it works for a few more seconds and disconnects.  Any idea's.  

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bhupender
Polycom Employee & Community Manager

Re: Voyager 5200 Office, 2-Way Base, Microsoft Teams, USB-C won't stay connected to office phone.

Hello @KCCHIEFS,

 

Welcome to Poly Community.

 

There are few basic things you need to try to isolate the issue:

 

- update FW of headset and Voyager base

- update software of Cisco phone.

- Most importantly Hookswitch requires to be enable in back end on Cisco CALL MANAGER (CUCM) or CALL MANAGER EXPRESS (CUCME). Refer to Cisco support or who soever setup your Telephony equipment.

 

If these have been already tried then this needs to be investigated and suggest you to log a ticket for this.

 

Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.
 

 

Please ensure you always check the FAQ's.
 
Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
 
This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

 

Best Regards,


Bhupender

Message 2 of 3
KCCHIEFS
Occasional Visitor

Re: Voyager 5200 Office, 2-Way Base, Microsoft Teams, USB-C won't stay connected to office phone.

Ok I just updated firmware last week so I'll open a ticket.  

 

Thanks,

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