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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Since I upgrade to v612 firmware, my microphone quits working 30-50 minutes into a call.  To resolve it, I have to turn the headset off and back on.  Searching through the logs, I see timeout issues occurring during the time of the issue.  Is anyone else seeing this issue or know how I can revert back to the previous firmware version?  BTW, I see it happening in both WebEx and MS Teams.

 

I appreciate the help.

1 REPLY 1
HP Recommended

Hello @Bman 

 

Please contact headset.helpline@poly.com or regional support can be found here:

 

https://www.poly.com/us/en/support/contact

 

Best regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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