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Athera device is unable send / Receive content through RMX 2000

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Occasional Advisor

Athera device is unable send / Receive content through RMX 2000

Hi All,

 

I have a RMX 2000 and one athera and Polycom VSX device. When I call  through Athera to VSX point to point call  it works fine. But  I initiate this call through RMX  , then I am unable to send / Receive content . But when I call with any other device beside Athera,it   

works fine.

RMX 2000

Software version-7.6.1.138

 

Athera-Vega X5 Series 3

Version-V-10.7.10

21.12.2006

 

 

Regards,

Raj Maurya

Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Athera device is unable send / Receive content through RMX 2000

Hello Raj,

I am unsure if there has been any Aethra Interop testing for your specific model / software.

 

In addition this sounds like a h.263 / 239 interop issue and you are best advised to work your your Polycom reseller or contact Polycom support directly => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Polycom Employee

Re: Athera device is unable send / Receive content through RMX 2000

Raj,

 

You can try the following:

The RMX can be configured to send Content to H.323/SIP/ISDN endpoints that do not

support H.239 Content (legacy endpoints) over the video (people) channel, allowing the participants using legacy endpoints to view Content instead of the other conference participants.

 

This can be enabled in the RMX conference profile.

 

S.

Message 3 of 6
Highlighted
Occasional Advisor

Re: Athera device is unable send / Receive content through RMX 2000

Hi Sir,

I am an AV  engineer & am facing this type issue first time . Have you any idea about Athera endpoint ,on which protocol its works for content.

Actually , this model is very old and softawre have not updated since it installed.

Its works perfectly in point to point call but through Rmx , We face this problem.

 

 

Regards

Raj Maurya

 

Message 4 of 6
Valued Contributor

Re: Athera device is unable send / Receive content through RMX 2000

have you tried with the contant sharing on polycom endpoind?? cheak the setting whether the H.239 mode is enable or not.

 

What Athera model you having??

 

 

Regards

 

Yashpal

BR
Yash
Message 5 of 6
Highlighted
Occasional Advisor

Re: Athera device is unable send / Receive content through RMX 2000

Yes , I have tested with VSX and VSX. It works fine with point to point call. In point to point call , it connects on H.239 and In through RMX call it connects on H.323.

 

 

RMX 2000

Software version-7.6.1.138

 

Athera-Vega X5 Series 3

Version-V-10.7.10

21.12.2006

 

Regards,

Raj Maurya

Message 6 of 6