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Audio Skype louder than Polycom Endpoint

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Occasional Contributor

Audio Skype louder than Polycom Endpoint

Hello,

 

Our customer claimed that, during a multi conference with Skype for Business and Polycom ( in RMX), the sounds from the skype are much louder than the sounds from other Polycom endpoints.

 

I was wondering if there is any FLAG to add into the RMX to change the sounds from Skype?

 

If he turn the sound down, the skype is better but he cannot hear the Polycom devices.

 

Thank you and best regards

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Audio Skype louder than Polycom Endpoint

Hello @Mathias.T,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Stating the above I found a internal ticket BRIDGE-26951 / IE-19871 / 1-5712844021 where the FORCE_AVMCU_LISTENING_VOLUME flag was not applied properly.

 

It completely depends on your setup aka MeetNow/Cascade conference so I suggest you get this into support and ensure you are running a current 8.7.4 or 8.7.5 build.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Audio Skype louder than Polycom Endpoint

Hello @SteffenBaierUK,

 

Thank you for your answer, the version is 8.7.3.46.

I was looking in the admin gudie and release note for the flag you mentionned but i cannot find it anywhere.

FORCE_AVMCU_LISTENING_VOLUME, i guess we should add a number (as level number) instead of a Yes or No?

 

Thank you and best regards

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Audio Skype louder than Polycom Endpoint

Hello @Mathias.T,

I believe it is a value between 1 and 10 where the standard should be 5 but again I feel more comfortable if you could work this via support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4