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Audio not Getting from Few Site During multi Conference using MGC-100

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Visitor

Audio not Getting from Few Site During multi Conference using MGC-100

Hi Team,

 

Can anyone help me out as we are facing here problem with audio. when we run the multi party video conference with 50 Site locations with vsx 7000 (S/W. 9.05) & MGC 100 (9.0.3).

During The Call we loss audio from Some Site locations but MGC Don't show any alarm.

 

Thanks In advanced.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Audio not Getting from Few Site During multi Conference using MGC-100

Hello Jitu,

welcome to the Polycom Community. I have edited your post to make it easier on the eye.

 

A few questions in order to get a better picture.

 

  • Wan or LAN side users
  • Any Firewalls involved
  • Do the same endpoints that got no Audio get Video and can they usually get Video / Audio
  • Did these Endpoints at the beginning of the conference have Audio / Video and then lost Audio suddenly?

Depending on your reply it may be more useful to get Polycom support involved as logs would need to be looked at in a timely manner before these are overwritten.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Visitor

Re: Audio not Getting from Few Site During multi Conference using MGC-100

Hi SteffenBaierUK,

 

  • Wan Side Users
  • No Firewalls 
  • No Same Endpoint(in Different Conference other Endpoint facing the same Problem)
  • Yes these Endpoints at the beginning of the conference have Audio / Video and then lost Audio suddenly.

Note : We have observe when The endpoint goes to The particular Audio Port (14) of audio Card then Participant led to disturbance  /distortion in audio When Some Other Endpoint come to that Port (14) They Have The Facing the Same Issue.Audio  Card Doesn't Have Any Alarm.(Audio Card Hardware Version 1.24)

 

Thanks For Response.

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Audio not Getting from Few Site During multi Conference using MGC-100

Hello Jitu,

 

same follow up advise as already given before:

 

it may be more useful to get Polycom support involved as logs would need to be looked at in a timely manner before these are overwritten.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4