We have Real Presensce Collaboration Server 1800 with software 188.8.131.5230 installed. Now i want to upgade server to 8.9.0 release and there is one problem. I downloaded file RPCS1800_RMX_184.108.40.20695.bin, extracted it to C:\ folder. From RMX Manager i choose option Administration - Software download. Then i choose downloaded .bin file and press Install button. After 1 or 2 minutes of file uploading when progress bar get 100% i got error: "Installation of MCU version failed". I was trying to reboot server but this is not help me. How to upgrade my server?
I guess that the problem is with free disk space on server but poly doesnt give us any instruments to check it. How to upgrade server?
Hello @msky ,
Welcome to the Poly Community.
If this is urgent please contact Poly support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
This is not urgent.
I tried to rollback software version and now i can't even install software version 220.127.116.1130.
"best hardware ever"
we have the same issue on several RPCS1830.
We are trying to upgrade from 18.104.22.16830 step after step upwards (22.214.171.12461 to 126.96.36.19952 to 188.8.131.5250 to the newest at the moment 184.108.40.20615).
Some of our RMXs upgraded ok, but some say exactly the same error message than in this thread. Upgrade failed and that's it. After rebooting the bridge it is working again with the old 220.127.116.1130 version.
Very frustrating why some bridges upgrade ok and some not. They are all configured the same way.