• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear Supporter,

 

We are using RMX1000 behind firewall fortinet 100D. After NAT RMX1000 on service H.323, we can establish all polycom(hardware: VSX7000, VSX6000, QDX6000) from others site. But when we used the software polycom PVX or Polycom RealPresence, we just hear a sound (welcome audio).

 

Pls refer the statisc from internal and external call.

 

Regards,

Tai Nguyen

6 REPLIES 6
HP Recommended

you are trying to call with in campus or dialling out to else out side user

 

 

Regards

 

Yash Pal

HP Recommended

Dear Yash Pal,

 

I tried to call from outside to MCU hosted on HQ.

 

Regards,

Tai Nguyen

HP Recommended
what deployment you are having in your campus,you having a VBP or what??what else you are having accpect MCU Regards Yashpal
HP Recommended

what deployment you are having in your campus,you having a VBP or what??what else you are having accpect MCU Regards Yashpal

HP Recommended

Dear Yashpal,

 

I created 02 rule for MCU, pls see attched file.

 

Pls note that, we established the video conference call from VSX7000, VSX6000 & QDX6000 via MCU RMX1000 already.

 

Regards,

Tai Nguyen

HP Recommended

before preceed to next i would like to ask you some points:-

 

1)what vc components are deployed in your campus

2)you are not able to call with in your campus or outside campus

3)you are not able to connect call from mcu or from vc Endpoint as well

 

Regards

 

Yashpal

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.