Could not call from Polycom PVX to RMX1000

[Tai_Nguyen]

Dear Supporter,

We are using RMX1000 behind firewall fortinet 100D. After NAT RMX1000 on service H.323, we can establish all polycom(hardware: VSX7000, VSX6000, QDX6000) from others site. But when we used the software polycom PVX or Polycom RealPresence, we just hear a sound (welcome audio).

Pls refer the statisc from internal and external call.

Regards,

Tai Nguyen

[YashPal]

you are trying to call with in campus or dialling out to else out side user

Regards

Yash Pal

[Tai_Nguyen]

Dear Yash Pal,

I tried to call from outside to MCU hosted on HQ.

Regards,

Tai Nguyen

[YashPal]

what deployment you are having in your campus,you having a VBP or what??what else you are having accpect MCU Regards Yashpal

[YashPal]

what deployment you are having in your campus,you having a VBP or what??what else you are having accpect MCU Regards Yashpal

[Tai_Nguyen]

Dear Yashpal,

I created 02 rule for MCU, pls see attched file.

Pls note that, we established the video conference call from VSX7000, VSX6000 & QDX6000 via MCU RMX1000 already.

Regards,

Tai Nguyen

[YashPal]

before preceed to next i would like to ask you some points:-

1)what vc components are deployed in your campus

2)you are not able to call with in your campus or outside campus

3)you are not able to connect call from mcu or from vc Endpoint as well

Regards

Yashpal