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Could not call from Polycom PVX to RMX1000

Tai_Nguyen
Occasional Visitor

Could not call from Polycom PVX to RMX1000

Dear Supporter,

 

We are using RMX1000 behind firewall fortinet 100D. After NAT RMX1000 on service H.323, we can establish all polycom(hardware: VSX7000, VSX6000, QDX6000) from others site. But when we used the software polycom PVX or Polycom RealPresence, we just hear a sound (welcome audio).

 

Pls refer the statisc from internal and external call.

 

Regards,

Tai Nguyen

6 REPLIES 6
YashPal
Valued Contributor

Re: Could not call from Polycom PVX to RMX1000

you are trying to call with in campus or dialling out to else out side user

 

 

Regards

 

Yash Pal

BR
Yash
Message 2 of 7
Tai_Nguyen
Occasional Visitor

Re: Could not call from Polycom PVX to RMX1000

Dear Yash Pal,

 

I tried to call from outside to MCU hosted on HQ.

 

Regards,

Tai Nguyen

Message 3 of 7
YashPal
Valued Contributor

Re: Could not call from Polycom PVX to RMX1000

what deployment you are having in your campus,you having a VBP or what??what else you are having accpect MCU Regards Yashpal
BR
Yash
Message 4 of 7
YashPal
Valued Contributor

Re: Could not call from Polycom PVX to RMX1000

what deployment you are having in your campus,you having a VBP or what??what else you are having accpect MCU Regards Yashpal

BR
Yash
Message 5 of 7
Tai_Nguyen
Occasional Visitor

Re: Could not call from Polycom PVX to RMX1000

Dear Yashpal,

 

I created 02 rule for MCU, pls see attched file.

 

Pls note that, we established the video conference call from VSX7000, VSX6000 & QDX6000 via MCU RMX1000 already.

 

Regards,

Tai Nguyen

Message 6 of 7
YashPal
Valued Contributor

Re: Could not call from Polycom PVX to RMX1000

before preceed to next i would like to ask you some points:-

 

1)what vc components are deployed in your campus

2)you are not able to call with in your campus or outside campus

3)you are not able to connect call from mcu or from vc Endpoint as well

 

Regards

 

Yashpal

BR
Yash
Message 7 of 7