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DMA7000 Virtual Entry Queue

Frequent Advisor

DMA7000 Virtual Entry Queue

I have DMA7000 version 2.3

added 2 MCU "RMX2000"


when trying to add virtual entry queue or direct dial virtual entry queue I got the following message


"Before adding a Virtual Entry Queue, be sure that at least one RMX is configured with IVR Entry Queues"


the entry queue is configured on both RMX, also tried to add a another one but with no luck.


Please advise.

Message 1 of 2
Polycom Employee

Re: DMA7000 Virtual Entry Queue

According to the Admin Guide for the DMA, you have to have an Entry Queue created which has the IVR service provider only option checked. Then you can add this EQ as a Virtual EQ for SIP endpoints to use. See the attachment for a screenshot.