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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-12-2014 05:20 AM

HP Recommended

Hello All,

 

My RMX 4000 has port for 15HD and when I am connecting like 10 unit / user then 6 of them is connect normal and 4 of them connected with problem!!!

 

But my RMX2000 all these 10 unit / user is connecting normally and it works normal.

 

What could be the problem?

 

Thanks and looking forward to hear from you.

Ali Yaqubi

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2014 03:44 AM

HP Recommended

Hello Steffen,

 

FYI,

 

Please see this software version.

 

VSX3000A  = Release 8.5.2 - 05Nov2006 01:36

VSX7000A = Release - 3.0.2-11176

HDX 6000 = Release - 3.0.3.1-19040

HDX 7000 = Release - 3.0.2-11176

 

NOTE: I can connect all of them but not more than 6 or 7 and as you may know that my RMX4000 has 15 Port.

View solution in original post

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5 REPLIES 5

‎05-12-2014 09:51 PM

HP Recommended

Hello Ali,

welcome back to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-13-2014 03:20 AM

HP Recommended

Hello Steffen,

 

FYI, please see the attachment, I have the same HDX 7000 with the same Software Version but i have problem with like the green one is ok and the red one is connected with problem.

 

Second, if I change my profile conference rate to 512kbps then I am able to connect like 12 unit without any problem then on the screen i can see only 5 or 6 video.

 

Thanks and looking forward to hear from you.

 

Ali Yaqubi

 

Was this reply helpful? Yes No

‎05-13-2014 03:44 AM

HP Recommended

Hello Steffen,

 

FYI,

 

Please see this software version.

 

VSX3000A  = Release 8.5.2 - 05Nov2006 01:36

VSX7000A = Release - 3.0.2-11176

HDX 6000 = Release - 3.0.3.1-19040

HDX 7000 = Release - 3.0.2-11176

 

NOTE: I can connect all of them but not more than 6 or 7 and as you may know that my RMX4000 has 15 Port.

Was this reply helpful? Yes No

‎05-13-2014 04:55 PM

HP Recommended

Hello Ali,

 

none of the replies include the RMX software.

 

In addition I would also look at upgrading the HDX's to at least a supported 3.0.6 or so and ensure you get the heartbleed fixed versions.

 

As a next step please contact your Polycom reseller for further support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-30-2014 10:05 PM

HP Recommended

Hello Steffen,

 

Just let you know that my RMX4000 problem has been solved successfully.

 

And the problemw was with my network becuase QOS has been implemented on the network and when i removed the QOS from mentioned site then connecting problem has solved.


Thanks from your valuable information and replying.

 

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