1- We have Polycom infrastructure network [ Polycom HDX 8000 & 9000 – CMA 4000 – RMX 2000 – VBP 5300 ST- Edgewater 7300] in IPA.
2- Software version of HDX (3.1) , Software version of CMA 4000 (6.0) as gatekeeper , Software version of RMX 2000 (18.104.22.168) have MPM+20 card , Software version of VBP 5300 ST (11.2.13 ) , Software version of Edgewater 7300 (13.11.2).
3- We face a problem which repeat every week [ error message come from RMX 2000 that "Gatekeeper failureGK_Discovery_State, (cs Id 1)" ] and all video calls disconnect suddenly].
4- I made restart for CMA 4000 , the problem still existing.
5- I change UTP cable that connected to NIC card of CMA 4000 , the problem still existing .
6- I replaced cisco access switch with new one that join with CMA 4000 , the problem still existing .
7- NOW , i want to fix the problem , because this issue affects on video calls.
8- please find the attached file that indicates RMX system alert as a jpg file.