Plantronics + Polycom. Now together as Poly Logo

Ghost Chairperson 'leaving the conference'

Occasional Contributor

Ghost Chairperson 'leaving the conference'

RMX 4000 - MPMx cards, version 7.8

 

3 participants in a conference, 1 is the chairperson. 45 minutes later they hear the announcment 'the chaiperson has left the conference' all 3 participants have remained connected. The CDR only shows the 3 participants and 1 chairperson - party chair update.

 

Is this a known issue?

Message 1 of 3
2 REPLIES 2
Valued Contributor

Re: Ghost Chairperson 'leaving the conference'

sounds a network issue might the moment comes when bandwith for video call gets low and system recognised it might be disconnect but it was't so they heared the sound of chair person left the confrence but in real time it had connected Regards Yash Pal
BR
Yash
Message 2 of 3
Polycom Employee & Community Manager

Re: Ghost Chairperson 'leaving the conference'

Hello JVander,

welcome to the Polycom Community.

A similar sounding issue was reported to Polycom support as 1-310843772. Did you raise this ticket and have you got any follow up news yet?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 3