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‎09-05-2014 12:14 AM

HP Recommended

We have 2 DMA 7000 in supercluster and 2 RMX (1500/2000). I need to modify the IVR voice responses. Does anyone know how to do this?  The user manual says it is in a zip file format but I don't find anywhere that gives any examples.  Any help is appreciated.

1 REPLY 1

‎09-09-2014 02:11 AM

HP Recommended

Hello Junebug

 

what DMA software do you use?

 

Take a look at >>DMA Operations Guide 6.1<< p. 218 IVR Prompt Sets

 

A prompt set is an archive (.zip) file containing: 

1) A directory, META-INF, containing a single file, MANIFEST.MF

2) A collection of .wav and .jpg files with the individual audio prompts and video slides. 

 

for example, >>the default DMA 6.0.4 IVR Prompt file<<.

 

 

 

Regards

 

 

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