Our customer already have 5 HD 720P license, but now their requirement is 5 more HD 720P license i.e. total of 10 HD 720P license.
my question is
1 how to upgrade it in RMX 1500? please provide me complete procedure steps
2 I have to take backup of my current configuration? or it is ok without backup i.e. current config remain same during upgradation.
3 Any new hardware is required for that upgradition?
It's likely that it is a software license key upgrade.
To be 100% sure, you would want to know the exact model/serial number of the RMX1500 but it should be something like part 5150-18350-005, which is a 2HD1080p/5HD720p/10SD/15CIF resource licenses upgrade.
This is something that can likely be done without a hardware upgrade, but again, you should Contact your Polycom Sales engineer or certified partner to determine the exact existing RMX part # and/or serial number to ensure this is the right upgrade path.
For example, if the existing model was a VRMX1515, then it's only upgradeable to VRMX1525 which would max out at 7 HD 720. If it was VRMX1505HDR (or pretty much anything else I can think of), it should be upgradeable to at least a VRMX1510 which would satisfy your customer's need for 10 HD 720). Knowing the exact existing model/serial number is critical....
Hope this helps.
Our model is VRMX1505 and we know this model is upgradable but my issue is how to upgrade,
Please provide me the detail steps