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I would like to ask you about RMX MANAGER.

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Occasional Contributor

I would like to ask you about RMX MANAGER.

1. What is the difference in the display icons in aaaa.jpg?

 

2. 

There is no response when you click the disconnect icon. How do I disconnect?

However, there is room to be disconnected again. What's the problem?

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1 REPLY 1
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Polycom Employee & Community Manager

Re: I would like to ask you about RMX MANAGER.

Hello luckysang,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Checking the RealPresence Collaboration Server 1800/2000/4000/Virtual Edition Administrator Guide Version 8.7.1 guide it shows the table Conferences – Monitoring Information:

 

RMX_Icons.PNG

A HD call would be displayed using this icon:

 

RMX_HD.PNG

 

I am not sure what your 2nd issue is so maybe others within the community can help you on this or provide more details.

 

You can always work with your Polycom reseller on this as well.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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