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I would like to ask you about RMX MANAGER.

Occasional Contributor

I would like to ask you about RMX MANAGER.

1. What is the difference in the display icons in aaaa.jpg?

 

2. 

There is no response when you click the disconnect icon. How do I disconnect?

However, there is room to be disconnected again. What's the problem?

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1 REPLY
Polycom Employee & Community Manager

Re: I would like to ask you about RMX MANAGER.

Hello luckysang,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Checking the RealPresence Collaboration Server 1800/2000/4000/Virtual Edition Administrator Guide Version 8.7.1 guide it shows the table Conferences – Monitoring Information:

 

RMX_Icons.PNG

A HD call would be displayed using this icon:

 

RMX_HD.PNG

 

I am not sure what your 2nd issue is so maybe others within the community can help you on this or provide more details.

 

You can always work with your Polycom reseller on this as well.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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